Cloud Contact Center
Centralize Client Communication
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact- Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi- channel customer engagement. Integritas partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS. As your trusted IT and telecom advocate, Integritas can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.
Advantages of CCaaS
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality multi-channel customer experience (Voice, Email, Chat, Social Media)
- Integration with CRM or databases
- On-demand access to customer information
- Cost effective upgrades
- 24/7 comprehensive professional services and technical support
As your trusted IT and telecom advocate, Integritas can help your business source and implement a custom-tailored CCaaS strategy. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.
Why work with us?
As Your Solutions Partner, Integritas.
- Is independent & can deliver multiple options
- Will learn your business structure and goals
- Will understand your IT infrastructure
- Will determine the optimal CCaaS solution
- Will research to source the optimal supplier
- Stay on to handle all customer service and escalations
- Become an integrated part of your organization’s ecosystem