Case Study · Hospitality · UC-HS1
Five9 vs. Genesys: an objective head-to-head that landed a national hotel brand on the right CCaaS platform
A national hotel chain needed an unbiased read on two leading contact-center platforms. Advisory analysis closed the decision and accelerated the path to procurement.
Client Snapshot
Footprint
United States
Locations
Nationwide brand footprint
Workforce
National contact-center operation
National hotel chain.
Before Integritas
- Evaluating contact-center platforms with no clear path to a decision.
- Needed an objective head-to-head between Five9 and Genesys.
- Internal capacity stretched thin to run the evaluation themselves.
What we did
- Performed an advisory analysis of Five9 vs. Genesys.
- Mapped requirements to platform capabilities and ran a structured commercial review.
- Helped the customer land on Genesys as the right platform for their needs.
After Integritas
- Confidence in the platform decision.
- Accelerated path to procurement.
- Internal team freed to focus on rollout planning rather than vendor evaluation.
Technologies & Vendors Involved
Customer names withheld per mutual NDA.
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