Featured this month · May 2026
Spring cleaning: are you overpaying for your contact center or PBX?
Three engagements that turned overspend, fragmentation, or platform indecision into measurable wins.
Healthcare
~$150,000 saved over 36 months on connectivity alone: consolidating ~30 PT clinics onto one platform
A regional physical-therapy partnership consolidated ~30 clinics that had been independently negotiating internet contracts. Result: ~$4,000/month in connectivity savings.
New York
~30 locations
Multi-clinic clinical staff
Engineering & Architecture
RingCentral to Microsoft Teams Phone across 35 locations in 3 months: ~90% reduction in physical handsets
A multi-state engineering firm cut over from RingCentral to Microsoft Teams Phone across all 35 locations in a single quarter, retiring the vast majority of its desk-phone fleet.
Multi-state
35 locations
Engineering workforce across 35 sites
Hospitality
Five9 vs. Genesys: an objective head-to-head that landed a national hotel brand on the right CCaaS platform
A national hotel chain needed an unbiased read on two leading contact-center platforms. Advisory analysis closed the decision and accelerated the path to procurement.
United States
Nationwide brand footprint
National contact-center operation
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Healthcare
Scaling a multi-state women's-health network from 3 to ~17 locations under unified voice and connectivity
A national fertility and women's-health provider added new sites in lockstep with real-estate moves. Every location ready on Day 1.
United States · HQ in New York
~17 sites and growing
Multi-site clinical workforce
Healthcare
~$150,000 saved over 36 months on connectivity alone: consolidating ~30 PT clinics onto one platform
A regional physical-therapy partnership consolidated ~30 clinics that had been independently negotiating internet contracts. Result: ~$4,000/month in connectivity savings.
New York
~30 locations
Multi-clinic clinical staff
Nonprofit / Human Services
Six ISPs and three voice providers collapsed onto a single stack: ~25% reduction in total spend
A statewide nonprofit serving people with disabilities consolidated a fragmented vendor footprint into one bill, one SLA, and one accountable team, with phone-system CapEx negotiated to a level the nonprofit could absorb.
Statewide · New York
120+ corporate and satellite sites
3,000+ employees · 300+ corporate
Nonprofit / Human Services
From RingCentral to Microsoft Teams Phone: leveraging a Microsoft 365 footprint they were already paying for
A New York-based nonprofit retired its cloud UCaaS provider and consolidated voice onto Microsoft Teams Phone using their existing nonprofit licensing, significantly reducing the desk-phone footprint.
New York
Multiple sites in the region
~1,000 employees
Nonprofit / Human Services
Replacing an underperforming MSSP with 24/7 SOC coverage: at a budget the organization was already spending
A community-services nonprofit retired its prior MSSP and stood up 24/7 monitoring across infrastructure and Microsoft 365, with materially broader scope at a near-flat budget.
New York
Multiple sites in the region
~1,000 employees
Engineering & Architecture
Consolidating circuit management across 5 carriers and unifying voice on Microsoft Teams Phone
A national engineering and architecture firm with offices scattered across the US gained a single point of management for connectivity and a consistent UC experience across desk, field, and mobile.
Multi-state · HQ in New York
Multiple offices nationwide
Mobile-first multi-disciplinary workforce
Engineering & Architecture
RingCentral to Microsoft Teams Phone across 35 locations in 3 months: ~90% reduction in physical handsets
A multi-state engineering firm cut over from RingCentral to Microsoft Teams Phone across all 35 locations in a single quarter, retiring the vast majority of its desk-phone fleet.
Multi-state
35 locations
Engineering workforce across 35 sites
Hospitality
Five9 vs. Genesys: an objective head-to-head that landed a national hotel brand on the right CCaaS platform
A national hotel chain needed an unbiased read on two leading contact-center platforms. Advisory analysis closed the decision and accelerated the path to procurement.
United States
Nationwide brand footprint
National contact-center operation
Retail / Fast Casual
1,000+ locations on Zoom Phone and Zoom Contact Center: ITSM integration in flight
A national fast-casual restaurant franchise unified UC and CC on Zoom and is closing the loop with ITSM integration so agent activity and ticketing live in one place.
United States
1,000+ retail locations
~200 corporate employees
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