Case Study · Nonprofit / Human Services · UC-N3
Replacing an underperforming MSSP with 24/7 SOC coverage: at a budget the organization was already spending
A community-services nonprofit retired its prior MSSP and stood up 24/7 monitoring across infrastructure and Microsoft 365, with materially broader scope at a near-flat budget.
Client Snapshot
Footprint
New York
Locations
Multiple sites in the region
Workforce
~1,000 employees
Community-services nonprofit (same client as the Teams migration, separate engagement focused on security operations).
Before Integritas
- Underperforming MSSP: incidents handled after the fact, not in advance.
- NOC was reactive rather than proactive.
- IT leadership not sleeping well at night.
What we did
- Advisory engagement to define what the organization actually needed to offset internal team workload.
- Vendor sourcing / RFP process to land on the right managed-security partner.
- Coordinated transition from prior MSSP without coverage gaps.
After Integritas
- 24/7 monitoring across internal infrastructure and Microsoft 365.
- Materially broader scope of services than the prior MSSP, at a budget very close to what they were already spending.
- VP of IT sleeping well at night.
Technologies & Vendors Involved
Customer names withheld per mutual NDA.
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