Integritas Insights
Research worth reading.
Case studies from real engagements, plus industry analysis and technology strategy frameworks written by our advisory team for buyers who need substance, not slogans.
Case Studies
Real engagements, real outcomes.
Healthcare, nonprofit, engineering, hospitality, retail, outcomes in dollars saved, locations consolidated, equipment retired. Customer names withheld per mutual NDA.
Scaling a multi-state women's-health network from 3 to ~17 locations under unified voice and connectivity
A national fertility and women's-health provider added new sites in lockstep with real-estate moves. Every location ready on Day 1.
~$150,000 saved over 36 months on connectivity alone: consolidating ~30 PT clinics onto one platform
A regional physical-therapy partnership consolidated ~30 clinics that had been independently negotiating internet contracts. Result: ~$4,000/month in connectivity savings.
Six ISPs and three voice providers collapsed onto a single stack: ~25% reduction in total spend
A statewide nonprofit serving people with disabilities consolidated a fragmented vendor footprint into one bill, one SLA, and one accountable team, with phone-system CapEx negotiated to a level the nonprofit could absorb.
From RingCentral to Microsoft Teams Phone: leveraging a Microsoft 365 footprint they were already paying for
A New York-based nonprofit retired its cloud UCaaS provider and consolidated voice onto Microsoft Teams Phone using their existing nonprofit licensing, significantly reducing the desk-phone footprint.
Replacing an underperforming MSSP with 24/7 SOC coverage: at a budget the organization was already spending
A community-services nonprofit retired its prior MSSP and stood up 24/7 monitoring across infrastructure and Microsoft 365, with materially broader scope at a near-flat budget.
Consolidating circuit management across 5 carriers and unifying voice on Microsoft Teams Phone
A national engineering and architecture firm with offices scattered across the US gained a single point of management for connectivity and a consistent UC experience across desk, field, and mobile.
RingCentral to Microsoft Teams Phone across 35 locations in 3 months: ~90% reduction in physical handsets
A multi-state engineering firm cut over from RingCentral to Microsoft Teams Phone across all 35 locations in a single quarter, retiring the vast majority of its desk-phone fleet.
Five9 vs. Genesys: an objective head-to-head that landed a national hotel brand on the right CCaaS platform
A national hotel chain needed an unbiased read on two leading contact-center platforms. Advisory analysis closed the decision and accelerated the path to procurement.
1,000+ locations on Zoom Phone and Zoom Contact Center: ITSM integration in flight
A national fast-casual restaurant franchise unified UC and CC on Zoom and is closing the loop with ITSM integration so agent activity and ticketing live in one place.
White Papers
Industry analysis & strategy frameworks.
Latest Issue
Industry Analysis
Spring Cleaning: Are You Overpaying for Your Contact Center?
A practical audit framework for the CCaaS and PBX contracts most mid-market businesses haven't reread since signing.
Industry Analysis Spring Cleaning: Are You Overpaying for Your Contact Center?
Most mid-market companies are overpaying for their contact center or PBX, and they don't know it. Here's the audit framework we use with every client to find the leaks and tighten the spend without ripping out the platform.
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Digital Transformation Where AI Actually Belongs in Your Business
Mid-market AI strategy is mostly bad. Buyers are getting pitched chatbots for problems chatbots can't solve. Here's the diagnostic our team uses to figure out which workflows actually justify an AI investment, and which ones don't.
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Industry Analysis The State of UCaaS in 2026
A comprehensive look at the Unified Communications landscape and what it means for mid-market businesses making platform decisions.
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Security Cybersecurity Checklist for SMBs
Essential security measures every small and mid-size business should implement to protect against modern cyber threats.
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Cloud Strategy Cloud vs. On-Prem: A Cost Analysis Framework
How to evaluate the true cost of cloud migration versus maintaining on-premises infrastructure for your specific workloads.
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Networking SASE Explained: What You Need to Know
Breaking down Secure Access Service Edge, what it is, who needs it, and how to evaluate SASE solutions for your business.
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Unified Communications Microsoft Teams Voice: Complete Guide
Everything you need to know about adding enterprise voice capabilities to your Microsoft Teams environment.
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Newsletter Integritas Quarterly Newsletter, Q3 2025
Quarterly technology roundup including vendor updates, industry trends, and client success highlights.
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