Case Study · Engineering & Architecture · UC-E2
RingCentral to Microsoft Teams Phone across 35 locations in 3 months: ~90% reduction in physical handsets
A multi-state engineering firm cut over from RingCentral to Microsoft Teams Phone across all 35 locations in a single quarter, retiring the vast majority of its desk-phone fleet.
Client Snapshot
Footprint
Multi-state
Locations
35 locations
Workforce
Engineering workforce across 35 sites
Multi-state engineering firm operating 35 locations.
Before Integritas
- RingCentral UCaaS as the standard voice platform.
- Significant desk-phone investment across the office footprint.
- Hardware refresh and onboarding overhead tied to physical phones.
What we did
- Migrated to Microsoft Teams Phone via CallTower across all 35 locations in 3 months.
- Held the customer's hand through every cutover: change management, user enablement, contingency runbooks.
- Standardized on Teams soft phone as the default endpoint.
After Integritas
- ~90% reduction in physical phone equipment: the workforce moved to Teams soft phone.
- Fewer devices for IT to manage; lower hardware refresh costs.
- Faster onboarding for new hires across all 35 sites.
Technologies & Vendors Involved
Customer names withheld per mutual NDA.
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