Case Study · Engineering & Architecture · UC-E1
Consolidating circuit management across 5 carriers and unifying voice on Microsoft Teams Phone
A national engineering and architecture firm with offices scattered across the US gained a single point of management for connectivity and a consistent UC experience across desk, field, and mobile.
Client Snapshot
Footprint
Multi-state · HQ in New York
Locations
Multiple offices nationwide
Workforce
Mobile-first multi-disciplinary workforce
New York-headquartered engineering and architecture firm with offices across the United States. Heavy Microsoft shop.
Before Integritas
- Multiple ISPs and voice providers per location: fragmented operationally and commercially.
- Mobile-first workforce not getting full value out of the existing Microsoft stack.
- No unified telephony experience across desk, field, and mobile.
What we did
- Consolidated circuit management across 5 different carriers, securing least-cost DIA and broadband per location.
- Migrated UCaaS to Microsoft Teams Phone.
- Standardized on the Teams app (mobile + desktop) so field/discovery devices double as the user's phone.
After Integritas
- Single point of management for connectivity across the footprint.
- Meaningful reduction in dedicated phone hardware.
- Consistent UC experience whether the user is in the office, in the field, or on a mobile device.
Technologies & Vendors Involved
Customer names withheld per mutual NDA.
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