Case Study · Nonprofit / Human Services · UC-N1
Six ISPs and three voice providers collapsed onto a single stack: ~25% reduction in total spend
A statewide nonprofit serving people with disabilities consolidated a fragmented vendor footprint into one bill, one SLA, and one accountable team, with phone-system CapEx negotiated to a level the nonprofit could absorb.
Client Snapshot
Footprint
Statewide · New York
Locations
120+ corporate and satellite sites
Workforce
3,000+ employees · 300+ corporate
New York-based nonprofit serving people with disabilities across statewide corporate and satellite sites.
Before Integritas
- Six different ISPs scattered across the footprint.
- Three separate voice providers; premises-based phone system spread across all sites.
- Account management, billing, and support fragmented across vendors, no single point of accountability.
What we did
- Aggregated all circuits onto a single ISP (Spectratel): one bill, one SLA, one account team.
- Migrated voice from premises-based to NextEva UCaaS.
- Refreshed phone-system hardware org-wide, negotiating CapEx down to a level the nonprofit could absorb. The original quoted equipment cost would have been crippling.
After Integritas
- ~25% reduction in spend versus the prior fragmented stack.
- Single point of accountability for connectivity and voice across 120+ sites.
- Hardware footprint refreshed without a CapEx event the organization couldn't sustain.
Technologies & Vendors Involved
Customer names withheld per mutual NDA.
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