Case Study · Nonprofit / Human Services · UC-N2
From RingCentral to Microsoft Teams Phone: leveraging a Microsoft 365 footprint they were already paying for
A New York-based nonprofit retired its cloud UCaaS provider and consolidated voice onto Microsoft Teams Phone using their existing nonprofit licensing, significantly reducing the desk-phone footprint.
Client Snapshot
Footprint
New York
Locations
Multiple sites in the region
Workforce
~1,000 employees
New York-based nonprofit providing community services. Existing Microsoft 365 shop on nonprofit pricing.
Before Integritas
- Premises-based phone, then a cloud UCaaS provider (RingCentral).
- Heavy investment in desk phones across the workforce.
- Growing Microsoft 365 footprint not being leveraged for telephony.
What we did
- Consulting and business analysis to confirm Microsoft Teams Phone (nonprofit license) was the better fit and value.
- Migrated from cloud UCaaS to Microsoft Teams Phone.
- Standardized on the Teams app (soft phone) for most users.
- Sourced Teams-certified physical handsets only where required (specific roles, common areas).
After Integritas
- Significantly reduced desk-phone footprint: fewer devices to procure, manage, and break-fix support.
- Tighter alignment with the rest of the Microsoft ecosystem.
- Voice spend riding on licensing the organization was already paying for.
Technologies & Vendors Involved
Customer names withheld per mutual NDA.
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